During your Home Owner Orientation, the operations of your home will be clearly demonstrated and warranty policies will be explained to you. The Home Owner Orientation occurs approximately 1 week before Home Possession.
As your home gets close to completion, you will take a tour of the entire house with your Site Superintendent. The Construction Co-ordinator will contact you 35 days prior to possession, via e-mail, with an appointment date and time for your Home Owner Orientation as well as your Possession. Please ensure that you make arrangements to be able to attend your Home Owner Orientation as these are essential parts of your home build journey. To ensure these meetings remain focused and uninterrupted, only individuals listed on the contract are invited to attend, a maximum of 2 people.
IMPORTANT: Attendance is required at the Home Owner Orientation, do not miss this meeting!
These appointments are critical for reviewing the home’s final details and ensuring everything is in proper order before possession. Customers will receive a minimum of 35 days’ notice prior to the scheduled dates, and these appointments cannot be rescheduled. In the event that you cannot attend the Home Owner Orientation, this walkthrough will be completed by your Site Superintendent on your behalf to ensure any deficiencies are recorded.
What is Involved in a Home Owner Orientation?
- The operation (mechanical) and maintenance of your home
- An explanation of the warranty policies
- Identification of any pre-closing deficiencies in your home as part of the Alberta New Home Warranty Program Pre-Delivery Inspection
Overall Quality Review
The overall level of quality of your new home should match that demonstrated in the model homes and described in your purchase documents. Items requiring further attention are documented and subject to follow-up work.
These items can fall into several categories:
- Incomplete or missing (eg. cabinet knob not installed)
- Incorrect (eg. porch light should be polished brass, not antique)
- Below company standard (eg. mitred corner rough)
- Damaged (eg. scrape on the wall from carpet installation)
- Uncleaned (eg. mud on the garage floor)
Completion of Outstanding Items
Excel Homes takes responsibility for resolving warranted items noted during the Home Owner Orientation. We will attempt to complete most items prior to your Possession Date.
Your Site Superintendent will advise you of delays, which may be caused by back-ordered materials or trade contractors' schedules. Please note that we will correct only warranted items recorded on the Home Owner Orientation. Verbal commitments regarding the completion of items are not legally binding.
Access to occupied homes in order to complete these items is a concern to the homeowner and the homebuilder. When appointments are made, a person over the age of 18 must be present on-site to sign off on the repairs.
Please ensure you are available to attend the Homeowner Orientation and your Possession appointment. These are scheduled a month in advance and they are not able to be re-scheduled. Therefore, it is mandatory that you attend them.
Please Note: There is a "No Minors Policy" in effect at this meeting. Minors are not allowed to accompany those on contract during these meetings.
Last updated on May 15, 2025