Regarding Home Owners not being able to attend scheduled Warranty or Trade appointments, they can instead have a dedicated Proxy in attendance at these appointments.
In this case, the Proxy will provide the contact information of the Proxy who will be invited to the meeting as well. Please note that the appointed Proxy must be 18 years or older (age of majority within Alberta).
In this care, the Proxy will attend all 3 Month, Year-end, On-demand or Trades Day appointments set with Excel Homes and their Trade Partners.
In this case, the Proxy will observe and listen to the guidance of the Excel Homes representative in regard to homeowner maintenance and their standard completion of work.
This includes:
- Homeowner maintenance review walkthrough of the home. Ensuring to communication General Home Care and applicable Seasonal Care
- During this visit, we encourage homeowners and/or proxies to discuss any concerns that they’ve noticed. This does not include paint touch-ups, scuffs, scratches, or cosmetic damages, as these would have been completed at possession.
It is the responsibility of the Homeowner or assigned Proxy to:
- Communicate with the tenants of the property.
- Ensure that they have access to the home in its entirety during these appointments (e.g., legal suites, mechanical rooms, etc.)
- Ensure that the Homeowner maintenance is being maintained to ensure the warranty coverage is not adversely affected.
If you wish to assign your Proxy as a third party for the purpose and process of Warranty or Trade appointment, please fill out this form and then contact your Warranty Department below.
P: 1-844-338-4445
E: warrantycalgary@excelhomes.ca
E: warrantyedmonton@excelhomes.ca
Last updated on July 9, 2024.