---
title: What is Avid Ratings®?
description: Customer satisfaction is our most important benchmark. Your feedback is vital to us and we want to make sure you are asked the questions that resonate with you the most.
---

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# What is Avid Ratings®?

## Customer satisfaction is our most important benchmark. Your feedbackis vital to us and we want to make sure you are asked the questions that resonate with you the most.

After making the biggest purchase in your life, we want to ensureyou are delighted with our performance. Your experience doesn’tend after the purchase, it continues through your entire warrantyperiod. Your feedback is what forms us as a company: we excelwhen you excel. This is why we’ve partnered with Avid® Ratings. Avid Ratings® is an independent research firm providing surveys,consulting and training exclusively to the homebuilding industry. When you purchase with us, you will be invited to provide honestand timely feedback about our processes, products and service.

Here are some reasons why we've partnered with Avid®:

- Avid® makes us accountable... always
- Star ratings that are unbiased
- Scheduled feedback that is easy to give
- We stay aware and stay competitive

Having a benchmark in the industry grounds us to stay abreast of customer expectations and alwaysstrive to do the best. We do not want to disappoint!

 

*Last updated on Nov. 14, 2023*

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