How Do I Contact the Warranty Department?

Your Customer experience is important to us so please follow the guidelines below when you need to speak with a member or of Warranty team.

How To Contact Us Regarding Your Warranty Items

The best way to reach our Warranty Department is by email. By submitting your issues in writing we can avoid verbal misunderstandings and provide more efficient service. Often we need to consult internally or with trades before preparing a response - receiving your issues through email allows us to do so. You may also submit items or inquiries through voicemail message. When reporting items, regardless of the method used, it is important that you clearly identify yourself with the following details:

• Your full name
• Your lot number (eg. Lot 23)
• Your civic address
• Your telephone number(s) where we can contact you

 

You can contact your Warranty Team by click on the following areas below:

 

After Hours Support

After Hours Emergency Number (Toll-free): 1-866-544-9866

We understand that emergencies don’t always take place during regular business hours, and as such, our team is pleased to provide you with after hours emergency support.

Items considered to be an emergency are:

• Water penetration into the home
• Complete loss of electricity
• Complete loss of water or a sewer blockage
• Uncontrollable plumbing leaks
• Complete loss of heat during the winter months

Your call will be answered live, and you will receive a call back from one of our representatives to help troubleshoot the issue, help you manage it until the next business day, or have a representative dispatched out to your home to remediate the concern.

 

 

 

 

NORTH CALGARY:

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

SOUTH CALGARY:

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

NORTH EDMONTON: 

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

SOUTH EDMONTON:

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

AIRDRIE:

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

COCHRANE:

NOTE: If you don't see your community shown above, you are most likely outside of your warranty period. Please contact our Warranty Administrator or call 1-844-338-4445 for more information.

 

 

 

 

OKOTOKS:

 

Last updated on Aug. 12, 2024.